When installing Panda Cloud Office Protection, error 1298 is displayed.

Cause

General failure of integration.
 
Solution

1. Log into the Panda Cloud Office Protection console.
2. Go to Preferences and check to see if the PC in question is blacklisted.
3. If so, select it and delete the computer.
4. Retry the installation

Should problem persists, please report the incident to the to the Panda Security Support address.

Error 1303 ocurrs when installing Panda Cloud Office Protection.

Cause

This error appears when trying to install PMOP with an outdated installer. If this is the case, if the installer belongs to a version that is no longer available in Panda servers, the server rejects the integration and error 1303 is displayed.

Solution

Access to the Web Console, download a new installer and reinstall.
If the problem persists, please report the incident with the following data

Error 1301 ocurrs when installing Panda Cloud Office Protection.

Cause

The agent tries to integrate into the server but, as the customer license seems to be expired, the server rejects it.

Solution

In most cases, the problem is due to the fact that the licenses have expired. In this situation, you need to renew the licenses.

If the licenses are not expired, please report the incident with the following data.

Error on trying to obtained the server's reply

Cause

This event is generated on trying to obtain the server’s reply to the integration message. The problem arises when the server message is received but one of the following situations occurs:

• The message received from the agent does not include the item with the reply.
• The reply is included but cannot be obtained.
• The reply is obtained but it is empty.

As the problem is probably due to the server sending an incorrect message, the source of the problem should be investigated in the server.

Type of error

Error. It is displayed in the Windows Event viewer and the Waltest log.

Elements to check

Check the following on the computer:

• No services have been stopped
• The Integra.dat file is not malformed due to an error during agent installation or a system restart during installation.
• The date on the computer is not incorrect (e.g. 29/2/1980).

Solution

If, after having checked the aspects listed above, the problem persists, it is the server that is causing it.

Error 1304 ocurrs when installing Panda Cloud Office Protection.

Cause

This error appears when trying to install PCOP because the agent is trying to integrate into the server, using the configured Group, but the limit date to use this Group has expired.

Solution

To solve this problem, use one of the following ways:

1. Change the Expiry date of the group. To do that:

2. Use a different group to install the protection.

Error loading the dynamic link library %s

Note: where %s is the library to be loaded. Possible values are: WALUtils.dll, WALAgAPI.dll

Cause

It could be due to incorrect installation or accidental deletion of a file. It could also be due to the library being replaced by an incompatible version, or the file becoming corrupt.

Type of error

Error. It is displayed in the Windows Event viewer and the log file.

Elements to check

Check whether the relevant library is in the right path.

If it is, make sure the version is correct. It could be an incompatible version that does not export all the required functions.

Solution

Depending on the case:

• Completely uninstall the product and install it again.
• Copy the module that has caused the error to the correct directory.
• Replace the incompatible module with a correct version.

Data needed to report the incident

If the problem persists, report the log file (WALTEST.log) generated in %Programfiles%Panda SecurityWaAgentWalTest

Error 1302 installing Panda Cloud Office Protection.

Cause

The agent is trying to integrate into the server, but the customer has no free licenses to use and the server rejects it.
 

Solution

Normally, the problem is due to the fact that the customer has spent all the available licenses, and is trying to install in a new computer. In this case, it is needed to expand the number of licenses.

In case the customer has free licenses, report the incident with the following data.

Symptoms

Error 1287 integrating or sending status information to the server. The message displayed is:

The process is in execution

Cause

The error occurs because another instance of the WALTest local process is already running.

In theory, this is not dangerous, as the error is returned when two executions of the local process coincide.

However, if the server has not received status information for a long time, and the local process log files indicate that the error has been occurring in all executions for a long time, it could be an indication of blocking in the local process.

Type of error

Information. It will be displayed only in the Waltest log file.

Solution

Restart the Panda Endpoint Local Process Manager service. To do this:

• Go to Start >> Run and write: services.msc. Press Enter.
• Find the Panda Endpoint Local Process Manager service, place the pointer on this service, right-click and select Restart. 
• If the service does not stop, go to the Task Manager, select the process WASLpMng and stop it. Then restart the Panda Endpoint Local Process Manager service.

Error 1300 installing Panda Cloud Office Protection.

Cause

The customer account information in the file integra.dat is corrupted and is being rejected by Panda servers, preventing integration.

Solution

Download and install the agent package again from the customer's account. The new agent should have the right information on it.

Error 1290 occurs installing Panda Cloud Office Protection.

The problem could be due to one of the following causes:

• The computer is in the black list.
• There are no available licenses.
• The license has expired.

Solution

To solve the problem, follow the instructions below.

• Remove the computer from the black list. This option is available in Preferences.
• Increase the number of licenses.
• Renew your license.

Cause
The installation file has been downloaded but the MD5 does not coincide with the one specified in the catalog. This means the file is corrupt and cannot be used and so must be downloaded again.

On installing or updating the protection, or updating the Panda CloudOffice Protection communications agent, error 2112 occurs.

Cause

The protection installer or upgrader does not match the computer platform architecture (32 or 64-bit Edition).

This can happen if the agent incorrectly identified the system as 32 or 64 bits, or if the installation/upgrade was run manually from a downloaded package, and not using the installer for the right platform.

Elements to check

There are different protection installers for 32 and 64 bit versions of Windows. The right version for the actual platform must be used. If you are attempting to install or upgrade the protection with a package downloaded on another computer, note that they may have different architectures or that the architecture may not be supported.

To see a list of supported architectures and windows versions, please check the requirements necessary for running the installer are met.

Solution

Restart the installation and let the computer download the right installer for the protection.

Cause
The installation file has been downloaded, yet there is no information referring to the MD5 in the catalog with which to check whether the file is in adequate conditions to perform the installation.