Why can't I see the print jobs in TEPSA Print Control?
A
1. Check the date range in Print Job Tracker main screen.
2. Check the task manager if you can see the the processes PrintSaver.exe and printcz.exe running.
3, If you are using MS Access as the database (Preferences --> Print Jobs), the database may be backed up and reset automatically in the menu item "Preferences --> Print Jobs --> Backup / Reset Database", the database with previous records is saved in the backup folder of the application folder and the current database "printSaver.mdb" in the application folder is reset. To see the previous records, you can use TEPSA Job Report to connect to the previous database in the backup folder, or you can use the menu item "Merge Database" to merge the previous database into "printSaver.mdb" in the application folder, so you can see them in TEPSA Print Control.
4, Check the number of users in Preferences -> Users / Groups and the number of printers in Preferences --> Printers -> List of Monitored Printers, then check how many users and printers your license includes in menu Help -> Registration -> Enter / Upgrade License Code. For example your license is for "50 Users & 5 Printers & 1 Print Server". If the number of users in Preferences -> Users / Groups is already 50, then the print job for 51th user will not be tracked. Please remove some users in Preferences -> Users / Groups (and restart the TEPSA Print Control service if it is installed), then test it again.
