SUPPORTZA Helpdesk cloud based solution enables customer support or support desk agents to receive, process, and respond to incident or service requests. The solution offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, Facebook, phone and chat. SUPPORTZA Helpdesk is the perfect customer facing support solution to increase your MSP value proposition.
Automate your tickets workflow using rule based criteria and decide what action system should take on matching specific criteria conditions.
Setup business hours, create multiple SLA and multi level escalation rules to offer timely response and resolution to your customers.
Create alert rules based on events and ticket related criteria, get notified to your personal email account.
Automate multiple ticket operations (changing status, department, priority and other ticket properties) with one click.
SUPPORTZA Helpdesk native mobile apps allows your staff agents to access or solve tickets even while they are on move.
The mobile apps offers ticket management and client management.
Simplified tool to create awesome self service experience with your branding.
Customer portal is optimized to be used on all devices.
Customers can submit new or track their existing tickets.
Solutions or Knowledge base
Offer knowledge base, download, suggestion and question and answer section for customers.
Survey, Rating and Feedback
Take survey, rate tickets and submit feedback comments to each ticket.
Social Media Login Support
Customers can login with their Facebook, Twitter, Google+ and Linkedin accounts.