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EMAIL: info@tepsa.co.za

Multi-channel Customer Support Ticketing Helpdesk Solution

SUPPORTZA Helpdesk cloud based solution enables customer support or support desk agents to receive, process, and respond to incident or service requests. The solution offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, Facebook, phone and chat. SUPPORTZA Helpdesk is the perfect customer facing support solution to increase your MSP value proposition.

Automate Your Help Desk

Workflow

Automate your tickets workflow using rule based criteria and decide what action system should take on matching specific criteria conditions.

SLA & Escalation

Setup business hours, create multiple SLA and multi level escalation rules to offer timely response and resolution to your customers.

Notification

Create alert rules based on events and ticket related criteria, get notified to your personal email account.

Macros

Automate multiple ticket operations (changing status, department, priority and other ticket properties) with one click.

Mobile Apps and Customer Self Service Portal

Staff/Agent Mobile App

SUPPORTZA Helpdesk native mobile apps allows your staff agents to access or solve tickets even while they are on move.
The mobile apps offers ticket management and client management.


Self Service Customer Portal

Simplified tool to create awesome self service experience with your branding.

Responsive design

Customer portal is optimized to be used on all devices.

Ticketing

Customers can submit new or track their existing tickets.

Solutions or Knowledge base

Offer knowledge base, download, suggestion and question and answer section for customers.

Survey, Rating and Feedback

Take survey, rate tickets and submit feedback comments to each ticket.

Social Media Login Support

Customers can login with their Facebook, Twitter, Google+ and Linkedin accounts.

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